Meet The Team

Karen Williams

Founder & CEO of The Luxe Experience Group where she works with established businesses to help improve their customer experience and employee to customer communication. Karen knows the customer is the heart of any business and to create loyalty you have to meet and exceed their expectations not once but every time. Karen has worked with emerging and established businesses helping them identify their strengths and weaknesses allowing them the opportunity to resolve those issues and increase revenue and customer retention. Karen holds a Bachelors degree in Business Management from Strayer University.

Stacy Toliver

Stacy Toliver

Client Account Manager

More about Stacy

Stacy Toliver is a Commercial Care professional with 15 years of experience in customer relationship development. Stacy’s extensive customer service experience makes her a vital part of our client management team. Maintaining successful client business relationships is a critical part of The Luxe Experience Group’s business culture and growth. Stacy has assisted with handling new client onboarding and program development. Stacy’s ability to deliver unparalleled customer service has resulted in her assisting our clients in retaining more for their customers and clients.

Danielle Felts

Danielle Felts

Client Account Manager

More about Danielle

Danielle Felts is a Customer Care professional with more than 10 years of extensive multi-channel customer engagement. Danielle is highly skilled in working with clients in a variety of industries, including retail, financial services, gaming and entertainment, high technology, education and consulting. Customer service is the fundamental part of The Luxe Experience Group’s customer value proposition. Danielle has assisted with Implementing feedback loops that allow you and us to capture feedback to improve customer service and ensure that quality and service exceed customer expectations. Danielle strives to build trust and strong long-term relationships with every customer interaction. Danielle graduated from Tennessee State University with a degree in Marketing.

Customer Service Resources

5 Survey Questions To Ask All Past Customers

Are you wondering “Why should I put some much time and focus on my past customers?” I hope you’re not but if you are let’s talk about it.

4 Tips To Retain Your Current Customers

Once your ideal customer purchases your product or service for the first time, how will you keep them coming back? Do you have a game plan?

5 Ways to Improve Your Customer Service Team

To make sure your customers are getting the best information and understand the value of your products, you need to ensure your...

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